All prices are quoted in Australian dollars and are inclusive of *GST
*Australian Goods & Services Tax
We endeavour to keep everything on our Online Shop in stock so we can supply your order ASAP. If for any reason beyond our control we cannot supply a product immediately, we will contact you by email to advise you of the next availability or of a suitable alternative. Orders will be dispatched within 1-5 days of receipt of order.
Returns and Money-Back Guarantee
MV provides a money-back guarantee if you experience an adverse reaction. As the range was developed for very sensitive skin conditions, reactions are extremely rare. If for some reason you are unable to use the MV product(s) you have purchased, please contact us by email so we can determine whether or not you ordered the appropriate product for your skin condition. Please note that muslin cloths are non-returnable/non-refundable and the Travel Essentials bags must be returned without the muslin cloth, wherein $6 will be deducted from your refund total.
Returns must comply with the following conditions:
• Goods must be securely packaged so as not to incur any damage upon their return.
• Goods must be accompanied by a note explaining the reaction you experienced.
Our money back guarantee will only be honoured if the product you are sending back is more than 50% full. Please also note that postage back to us is not included in the refund. Money back guarantee is for MV Skincare products only. We cannot refund for Kjaer Weis, Soapwalla, Sun Juice or Eco Tan.
Damaged goods must be reported by phone or email within 2 days of receipt of your parcel otherwise no claims will be accepted.
All credit card transactions are processed securely. The security and confidentiality of your credit card details is of paramount importance to us. Credit card details are not available to our employees and we do not disclose information regarding customers and their purchases to third parties. Confidential information sent from your PC to our website, such as credit card details, is encypted by SSL (Secure Socket Layer). When SSL encryption is working, you should see a padlock appear at the bottom right of your browser window (depending on your browser).